Complaints

BNP Paribas Markets wants you to be satisfied with our service. Therefore, we are constantly working to improve the quality of our services. If you have a question, complaint, or suggestion that can help us further improve our service, please let us know. We listen to you and look for an appropriate solution.

If your question, complaint, or suggestion can be answered without additional investigation, you will be informed of the outcome immediately. If this is not possible, you will usually receive a response or at least an acknowledgment of receipt within two business days, including information that your report is being processed and how you can reach us for additional questions or comments.

BNP Paribas aims to process your complaint within four weeks. If BNP Paribas needs more time to review the complaint, we will inform you in a timely manner.

Urgent complaints

If you have a problem or uncertainty regarding an urgent trading situation that could potentially lead to a complaint, please contact us directly by phone at 058 212 68 50. We may be able to provide you with immediate clarity or, together with you, examine how to best handle the situation.